Warranty protection
Document the coverage, duration, return or replacement process and responsibilities for the supplied system.
Warranty & supportKeep the experience
Concept visualisationKeep the experience
performing
Protect the system, support the people who operate it and plan for dependable use throughout the life of the experience.
Email tech@pufferfishdisplays.com →Support designed around use
The right support plan depends on what the system is expected to do
A permanent public exhibit, a controlled demonstration system and an event asset have different risks, users and recovery needs. We agree the appropriate warranty, technical support, spares and software arrangements when the solution is specified.
That makes responsibilities clear before launch and gives operators a practical route to help when something changes.
The useful detail
Four parts of dependable operation
Technical support
Give approved operators a clear route to diagnosis, guidance and escalation during agreed support hours.
Software continuity
Plan application, operating-system and Pufferfish software updates around the stability of the experience.
Service and spares
Identify replaceable components, recommended spares and access requirements for the installed environment.
For existing customers
Start with the system and what has changed
Include the display or project name, location, symptoms, when the issue began and any photographs or video that help explain it. This lets the support team reach the right next step faster.
- System or project name
- Installation location
- Clear description of the issue
- When it started and whether it is repeatable
- Relevant photographs or short video
- Best contact and operating deadline
How it works
Support across the system life cycle
Before deployment
Agree coverage, operator responsibilities, spares and escalation routes.
During operation
Provide practical diagnosis and support against the agreed service arrangement.
When things change
Review moves, content updates, new integrations and end-of-life component risks.
Connected routes
Keep exploring
PufferTouch
Interactive display systems
Explore the three sphere and two hemi configurations.
Explore →PufferLEDDirect-view LED capability
Explore spherical, unusual-shaped and architectural LED.
Explore →Project enquiriesPlanning something new?
Use the main contact route for new systems and experiences.
Explore →