Warranty and Support

Welcome to a world of support.

When you invest in our state-of-the-art displays, we’re committed to providing you with a seamless, secure, and enjoyable experience. As such, our range of warranty and support packages is designed to meet diverse needs, allowing you to choose the option that best suits your requirements.

This isn’t just support; it’s a partnership, a commitment to your goals and peace of mind. It adds an extra layer of protection to your purchase, safeguarding against the unexpected and ensuring that your visual spectacle remains uninterrupted.

PufferSupport is here for you. We’re ready to assist in any way needed to ensure your display operates flawlessly, delivering the captivating experience your audience expects.

All Essentials and Essentials+ packages extend for three years.

When you acquire one of our Basic touch displays, you’ll automatically receive a two-year manufacturer’s warranty covering essential components.

For current clients looking to get in touch with our Support Team, please email tech@pufferfishdisplays.com and a member of the team will be in touch as quickly as possible. Our office hours are 9AM – 5PM GMT, Monday – Friday. However we will endeavour to reply to your enquiry as soon as possible.

*Our advanced component replacement guarantee, available only with Essentials+, ensures that should any part of your display encounter a problem, we will quickly send a replacement for you to swap out.

**If any LED panel should fail, you can easily hot swap without any tools. Just return the old panel to us and we will provide you with a spare (up to a maximum of 6).